EJET Trade Assurance
EJET’s trade assurance service in China was designed and implemented in order to tackle all client issues when buying from China. EJET is always on the clients’ side and are obliged to secure their interests throughout the order and production lifecycle. We boast a ‘worry-free’ trade assurance service with every order you place, as we work to become your trusted partner in China. Remember, we only succeed when you succeed, so let’s work together.
Your payment is always securely kept in your EJET account, until the suppliers have fulfilled the product quality and quantity ordered.
We offer the most comprehensive quality inspection services to ensure you receive the right products, at the right quality, of the right spec.
We follow-up on the whole production process at regular intervals, keeping close contact with suppliers to ensure all deliveries are on time.
How EJET Trade Assurance Works
FAQs About Trade Assurance
No. Each order placed with EJET is already covered by our Trade Assurance service, and all charges are included in our commission. There are no extra costs.
Once your order is confirmed, we keep a close contact with suppliers, working with them directly to meet the schedule. It is extremely rare, but sometimes situations arise that can delay the order, in which case we will keep you fully informed, working together to find another solution.
We guarantee your order will meet the quality and specifications you require. But, if in some way the order does not satisfy your expectations, you will be able to request compensation by making a report, providing photos when necessary. Once received, we will undertake a full investigation, confirming the issue and offering discounts of 20-100% covering the defective products, or sending back the money for the order if necessary.
For one thing, we provide a sourcing manager who will work with you directly, and will contact your within 24 hours to verify your request.
After this, between 5-10 suppliers will be selected from our vast supplier network across the country, choosing those that best match your product requirements at the most competitive prices.
EJET will not charge any additional fees for our Trade Assurance services, while Alibaba usually charges the following transaction fees:
Credit card: 2.95% of the order value
Telegraphic transfer: US$30 – US$50
Western Union: US$4.9 – US$45
Alibaba Pay Later: Free (US only)
“I can’t believe how far I have come in the few months of my start with EJET, I really did not think this awesome career move would come so quickly.”
“Building my business on EJET’s expertise has been the right choice. with more than 10 years I have always had great experiences.”
Amazon FBA Seller
“I’m glad I decided to work with EJET. It’s really great how easy to develop, update, and manage any product we can think of. I never have any problem at all.”